Have a Question? Look here
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
What payment methods does Diecast.Far.Factory accept?
We accept Visa, MasterCard and American Express cards. All our orders are handled by Shopify payment& PayPal.
At Diecast.Far.Factory, your personal online security is important to us. Your order will be processed via a secure server and the personal information you submit to us will be completely protected.
What shipping methods are available?
We work with the most efficient logistics in each country we sell in to ensure your products reach you as quickly as possible.
Can I buy it if I am not in the country where the store is located?
This varies depending on where you are located.We strongly recommend that you check if there are any taxes or duties in your country. If any taxes or duties are incurred, they are the responsibility of the buyer.
In compliance with the law, we will declare the correct value on all customs forms.
How long does it take to ship after I place an order?
Depending on the country you are in, the shipping time after shipment is roughly: 7-15 days for the UK, 10-15 days for the US, 10-18 days for EU countries, 10 days for Asian countries
I’ve waiting a long time for my package, what’s happening?
You can track it through Order tracking on the homepage of the website. If you still cannot view it 5 days after delivery, please contact us by email and we will assist you in tracking the location of the product.
What are the dimensions of the 1:18 and 1:64 scale car molds?
1:18 model car about 10 inches long.1:64 model car about 3 inches long.
Can I buy it for children to play with?
The various models we sell are static displays for viewing. The model parts are small and fragile and cannot be used for children to play with.
What should I pay attention to after receiving the model?
You can check out this blog of mine:How to Properly Store and Maintain Your Diecast and Resin Car Models: Key Tips, which contains what you need to pay attention to after receiving the product.